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• Oxford
• Posted 13th Dec 2010
• 
• Posted by: VW Group-Audi
• Salary: £55000 - £65000 per annum + Company Car
• Job Type: Permanent
• Reference: PCK530-1444
• This job has been viewed 73 times since it was posted.

Job Description

Oxford Audi are looking to recruit an exceptional and very experienced Aftersales Manager for this busy site. * *Please note: All candidates must follow the on-line application process** Audi is a manufacturer of exquisite cars – beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers’ desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik. Job Purpose: To achieve parts and service volumes and profit objectives through motivating and developing the Aftersales team to be fully competent in their job roles. To manage the sourcing and supply of Audi vehicle parts and monitor all service processes, ensuring that all customers receive excellent customer service.

As an Audi Aftersales (parts and service) Manager, Key Objectives will be:

Maintain standards of performance of the parts and service teams through effective coaching and performance management. Recruit and select team members in line with organisational requirements.

Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the Audi Centre Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales).

Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with Audi (UK) and Audi Centre operating requirements.

Maximise commercial opportunities through developing and implementing campaigns within specific market sectors. Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.

Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner.

Regularly communicates and interacts with members of other departments to develop the business and the Audi Centre team ethos.

Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.

**Strictly no Agencies**