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Customer Service/Sales Administrator (SAP knowledge)

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Posted By: Copperfield Recruitment Ltd
Address:
- 104 Guildford Street
- Chertsey
- Surrey
- KT16 9AH
Date Posted: 16th Jul 2009
Salary: £18,000 to £22,000 (pro rata)
Location: Bracknell (RG12)
Reference Code: 27954
Views Since Posting: 50
Full Description:

6 MONTH MATERNITY CONTRACT

MUST HAVE SAP KNOWLEDGE AND BE AVAILABLE IMMEDIATELY

Job description.

Sales Administrator is responsible for all the following;

• Developing a relationship mostly by email and also by phone with customers and building up a rapport to service those customers to the best of their ability.
• To be the initial point of contact for all issues and liaise with various sales/marketing/planning departments, participating in all discussions/resolves.
• Entering orders onto SAP, monitoring their progress through to delivery to the customer.
• Managing the order book, handling customer requests to push and pull deliveries back to the business units.
• Managing order cancellations and get them signed of by Sales Management and Marketing.
• Visiting customers to consolidate relationships and ensure they are 100% satisfied with the service they are receiving.
• Analysing the backlog and in conjunction with the account manager chasing for orders.
• Following up leads, following up samples, qualifying small opportunities.
• Keeping accurate paper copies for all orders and their maintenance through their life.
• Handling other sales administrator’s accounts during holidays.

Requirements.

• Good maths and English.
• Accurate with attention to detail.
• Bright and enthusiastic.
• Good knowledge of Word, Excel and Outlook.
• Touch typing or speed typing would be an advantage.
• Sense of humour and good team player.
• Technical background would be beneficial but not essential.
• Conscientious.

PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF BRACKNELL, SURREY.

Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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